These terms apply to all catering services provided by Helen’s Catering (Sydney Wide Mobile Catering, trading as Helen’s Catering Professionals). By submitting a menu or booking form you accept these terms.
Fully catered events
Quotes and pricing
- Quotes are generated from your selected menu and guest numbers and are valid for 14 days.
- Pricing is per head unless stated otherwise. Beverages and staffed service are quoted separately.
- Final pricing is confirmed on your booking form. Changes to numbers or menu after confirmation may adjust the final price.
Bookings and confirmation
- Your date is secured when we receive your signed booking form and deposit.
- Final guest numbers are due no later than seven (7) days before your event. Decreases after this point are charged as originally booked.
- Increases are welcome subject to availability; late increases may attract a late-order surcharge.
Payment
- A deposit is required to confirm your booking.
- The balance is payable no later than seven (7) days before your event.
- We accept direct deposit and card payment. Prices include GST.
Cancellation and changes
- More than 14 days before the event: deposit is retained, balance refunded.
- Within 14 days of the event: 50% of the total is payable.
- Within 72 hours of the event: the full amount is payable.
- We will always try to move your date instead of cancelling - ask us.
On the day
- We require clear access to the serving area at the agreed time, plus access to power and water where the menu requires it.
- Our staff observe responsible service of alcohol (RSA) requirements at all events serving beverages.
- Food is prepared and transported under food-safety standards. For safety reasons, uneaten perishable food cannot be re-served and remains the host’s responsibility after service.
Liability
- We hold current public liability insurance.
- Allergies: our food is prepared in kitchens that handle nuts, gluten, dairy, seafood and other allergens. While we take care with dietary requests, we cannot guarantee an allergen-free environment. Please flag all allergies when booking.
Ezy DIY and home delivery menus
- Ezy DIY orders are confirmed on payment in full at time of order.
- Delivery windows are confirmed by us prior to your event; someone must be available to receive the delivery.
- Food is delivered ready to serve or heat as labelled. Heating and serving instructions are provided with every order.
- Changes to orders are accepted up to seven (7) days before delivery, subject to availability.
- Cancellation terms above apply to Ezy DIY orders from confirmation.
General
- We may substitute items of equal or greater quality if an ingredient becomes unavailable.
- These terms are governed by the laws of New South Wales, Australia.
- Questions? Call 1300 435 367 or email info@helenscatering.com.au.
Last updated: October 2026. This page is a refresh of our previous terms - please read the current version in full before booking.